Our ambition is to be Ireland’s best personal and business bank through exceptional customer experiences. Best doesn’t necessarily mean the biggest, but it does mean the being the best at what we do for both our Personal and Business Banking customers. We are committed to understanding our customers and delivering what matters most to them through every stage of their financial journey.
to be awarded the Guaranteed Irish Symbol, recognising our contribution to local communities across the country
*A Relationship Net Promoter Score (RNPS) is a measure of customer advocacy towards a brand and indicates the willingness of a customer to recommend a company’s products or services to others. The question asks customers how likely they are to recommend their bank to friends or family on the basis of their own experience. The range for the scoring is -100 to +100.
For more on our commitment to Championing Our Customers and Creating A Bank That Is Fit For The Future, please visit page 32 of our Annual Report, located here.
