If you have an Explore Current Account, the monthly account maintenance fee will increase from €6 to €8 and the Debit Card Spend and Save cashback will reduce from 10c per transaction to 5c per transaction, however you can still earn up to €5 per month Debit Card Spend and Save cashback.
If you have a PTSB Account 1, 2, 3 or 4 the Quarterly Account Maintenance Fee on these accounts will increase from €18 to €24 per quarter.
You will receive 2 months’ written notice ahead of the effective date of change on your account. There is no action required as a result of the letter. It will outline the change to your account and what options are available to you if you do not accept the change.
You can also find the name of your account under “Account Overview” in-app, when you log into Open24 on desktop, or on your Bank statement and check if this change affects your account type.
For Explore Account customers, the change will take effect from 01 April 2024. The increased account maintenance fee of €8 per month will be deducted from the account from the 01 May 2024.
The Explore Account Debit Card Spend and Save Rewards (known as “10c Back as you Pay”) will reduce from 10c to 5c per transaction, however the monthly maximum cashback will remain at €5. Debit Card Spend and Save Rewards apply every time you pay with your card in-store, online, with Apple Pay or Google Pay.
Any applicable transactions debited from your account, up to and including 31 March 2024, will be calculated at 10c, with any transactions debited on or after 01 April 2024 calculated at 5c.
If you have a PTSB Account 1, 2, 3 or 4 the following outlines the effective date of change for each account type:
| Account Name | New Charging Structure Begins | Fee Collection From |
| PTSB Current Account 2 | 25 May 2024 | 25 August 2024 |
| PTSB Current Account 3 | 25 June 2024 | 25 September 2024 |
| PTSB Current Account 4 | 01 July 2024 | 01 October 2024 |
| PTSB Current Account 1 | 25 July 2024 | 25 October 2024 |
For more information on Fees and Charges, please see our Terms and Conditions and Personal & Business banking charges.
The maintenance fee will be a flat €8 per month for Explore Accounts and €24 per quarter for a PTSB Account 1, 2, 3 or 4. There are no day-to-day transactions or contactless fees for using your Visa Debit Card or for other things like setting up Direct Debits and Standing Orders on your account.
There may be other charges for things like Government Stamp Duty on your debit card, unpaid items, or if you use an ATM outside the Eurozone.
On the Explore Account, the “10c back as you Pay” benefit will reduce from 1Oc to 5c per transaction but the monthly cap will remain at €5. There is no cashback available on PTSB Account 1, 2, 3 or 4. There will be no changes to the account/card number. Payments in and out of the account will not be affected.
If you are agreeable then no further action is required. If you do not accept the change, you can close your account before the new charging structure takes effect.
If you hold a PTSB Account 1, 2, 3 or 4 you can convert to an Explore Account.
Here’s a reminder of what the maintenance fees enable us to do for you:
If you have an Explore Current Account, the monthly account maintenance fee will increase from €6 to €8 and the Debit Card Spend and Save cashback will reduce from 10c per transaction to 5c per transaction, however you can still earn up to €5 per month Spend and Save cashback.
If you have a PTSB Account 1, 2, 3 or 4 the Quarterly Account Maintenance Fee on these accounts will increase from €18 to €24 per quarter.
Full time secondary level or third level students in a CAO recognised institution can avail of our student account option. If you are over 66 years (or between 60 & 66 years if your account was opened on or before 13th January 2018) you are eligible for fee and charge exemption regardless of the balance maintained in your account. This means the presence of an account holder who, from our records, is over 66 years old (or if you opened your account on or before 13 January 2018 and were 60 years or older at the time of opening the account). This exemption will remain in place as long as at least one account holder falls into the age category mentioned above.
Yes we continue to waive maintenance and transaction fees for:
Other fees and charges may apply. Details are available in our Personal and Business Banking Charges.
No, we are unable to change the date as fees are collected from your account as this is an automated process.
We continue to waive maintenance and transaction fees for Student Accounts. Other fees and charges may apply. Details are available in our Personal and Business Banking Charges. If you are eligible for a Student Account, you can avail of this account at your local branch.
These changes are regarding the Explore Current Account, and PTSB Account 1, 2, 3 and 4.
No, there are no additional day-to-day transactions or contactless fees for using your Visa Debit Card or for other things like setting up Direct Debits and Standing Orders. There may be other charges for things like Government Stamp Duty on your debit card, unpaid items, or if you use an ATM outside the Eurozone.
Yes you can avail of additional benefits on the Explore Account. From April you can earn 5c back every time you pay with your card in-store, online or with Apple or Google Pay earning up to €5 cashback each month. We’ve also partnered with some of Ireland’s leading brands such as Sky, SSE Airtricity and Circle K to avail of great savings on regular bills. There are no day-to-day transaction fees and a flat €8 monthly fee (effective from April 2024), for account maintenance applies.
If you have a PTSB Account 1, 2, 3 or 4 and wish to avail of the above, you would need to convert your account to an Explore Account. You can convert to an Explore Account at any PTSB branch. If you hold a joint account, both parties will need to attend a branch to convert your current account.
You can contact our dedicated team who can arrange a 15 minute appointment to convert your account on 0818 600 217 or +353 1 655 0559.
There is no way to reduce the maintenance fee on your account. However there are no additional day-to-day transactions or contactless fees for using your Visa Debit Card or for other things like setting up Direct Debits and Standing Current Account Fee Increase 2024 6 Orders.
There may be other charges for things like Government Stamp Duty on your debit card, unpaid items, or if you use an ATM outside the Eurozone.
Customers with an Explore Current Account who wish to minimise the impact of the maintenance fee can still receive up to €5 each month by earning cashback every time they complete a debit card transaction in-store or online (including transactions using Apple Pay or Google Pay linked to the relevant debit card). This cashback which is currently 10c per transaction is changing to 5c per transaction from the beginning of April.
Explore Customers can also receive additional savings or cashback rewards when paying bills through the account with a number of partners including SKY, SSE Airtricity and Circle K, or by earning 2% cashback on their monthly PTSB 2&2 mortgage repayment, if they pay using their Explore Current Account.
For Explore and PTSB Account 1, 2, 3 and 4, there are no day-to-day transactions or contactless fees for using your Visa Debit Card or for other things like setting up Direct Debits and Standing Orders on your account. There may be other charges for things like Government Stamp Duty on your debit card, unpaid items, or if you use an ATM outside the Eurozone.
Yes, you can convert your account to an Explore Account. You can contact our dedicated team who can arrange a 15 minute appointment to convert your account on 0818 600 217 or +353 1 655 0559 at your nearest branch.
You will need to attend a PTSB branch to convert your account to an Explore Account. If you hold a joint account, both parties will need to attend a branch to convert your current account.
You will be notified by statement before the maintenance fee is deducted from your account.
We review our accounts on an ongoing basis. We may alter applicable fees and charges and / or introduce new fees and charges, on giving you two months' written notice in accordance with our Terms and Conditions.
No action is required upon receipt of the letter. If you do not agree with the change to your account and wish to avail of one of the options in your letter, you can write a written request to your home branch.
You will need to provide certified ID and proof of address (or if uncertified you will need to provide two forms of photo ID and two forms of Proof of Address) with your request in order for the branch to facilitate your request.
You can see examples of the document types we can accept here. Please contact our dedicated team on +353 1 655 0559 who will be happy to check the document requirements with you. You can use our Branch locator to locate address details of your local branch.
An “inactive” account status is used by the Bank to safeguard your funds. Your account may enter an inactive status where you have not carried out any transactions on your account for a period of three years or more (but less than fifteen years), and if your account had a balance greater than €100.
You will have to provide up to date photo and proof of address identification documents. Details of acceptable documentation can be found here. You can contact our dedicated team on 0818 600 217 or +353 1 655 0559 who will arrange a 15 minute appointment for your local branch to reactivate your account at a time that suits you. All parties on the account must attend to reactivate.
You will receive a letter two months' in advance to the changes on your account in line with the effective dates in Question 2 above. If we previously received returned post from your address, we may not have up to date address details for you which means we could not send a letter to inform you of this change.
Please contact our dedicated team on 0818 600 217 or +353 1 655 0559 who will be happy to check this for you.
