We understand that some businesses may face significant financial pressure on their day-to-day operations. Some may experience cash flow difficulties. Other SMEs may fall into arrears on loans or credit facilities.
If you have a business account with PTSB and are concerned about your finances, please talk to us sooner rather than later. We’re here to help you find a workable solution.
If you’re experiencing financial challenges, see our Guide for Small to Medium Enterprises facing financial difficulties. It explains how we can support your business and what information we may need to complete an assessment of your situation. Copies are also available in all PTSB branches.
See our list of useful contacts for information on other organisations who might also be able to help you.
If you’re worried about your finances, please get in touch. You can contact us:
If a scheduled loan repayment is missed or a current account becomes overdrawn beyond an agreed limit, additional interest may be charged on the arrears or unauthorised balance. This is in addition to the standard annual interest rate on the account.
In some cases, referral item fees or unpaid charges may also apply where an account is in arrears or exceeds its agreed credit limit.
Additional fees and charges may apply under the terms of your credit agreement with PTSB. Further details on Fees and Charges for Business customers are available in the Terms and Conditions and Personal and Business Banking charges brochure. The brochure is also available in all our branches.
You can avoid fees and charges by keeping your repayments up to date. If you’re having difficulties with your repayments, please call our SME Team on the number above. We want to help.
It is essential that you engage with PTSB in relation to your arrears or financial difficulties. If you fail to engage with us, you may be classified as ‘not co-operating’, which may impact our consideration for an alternative arrangement on any accounts you have with us. It also may impact on our consideration to exercise any existing legal or contractual rights we have to enforce security over borrowing. In these cases where any security is realised, you will remain liable for any outstanding debt.
Missed payment data will be reported to the Central Credit Register (CCR) as required by law.
Warning: If you do not meet the repayments on your credit facility agreement, your account will go into arrears. This may affect your credit rating, which may limit your ability to access credit, in the future.
