Visa Secure is an additional layer of security that protects you when making purchases with participating online retailers and makes online shopping more secure.
You don't need to register separately for Visa Secure. As long as your mobile number is up to date with PTSB, you're covered. To update your phone number, give us a call on 0818 50 24 24 or +353 1 212 4101 (from abroad). Lines are open from 9am to 5pm Monday to Friday (excluding public holidays).
If you have registered a device for online banking and you have enabled push notifications, this facility will also be used for your online shopping transactions. Learn more about registerng your device.
When you make a purchase at a participating online retailer, you may be asked to verify the payment. How this works depends on whether you use the PTSB app.
If you have been a victim of fraud or wish to report fraudulent activity, call our Fraud Department on +353 (1) 669 5851. Lines are open 24 hours a day, 7 days a week, 365 days a year.
Not sure what to do next? Follow our step-by-step guide to freezing your card, changing your password, reporting to the Gardai, and protecting yourself going forward.
A One Time Passcode (OTP) is a unique 6-digit code sent to your registered mobile number by text message (SMS) from sender PTSB. Each code is valid for 5 minutes.
Check that your mobile number is up to date with us. If it is up to date and you're still not receiving any codes, call us on 0818 50 24 24 or +353 1 212 4101 (from abroad). Lines are open from 9am to 5pm Monday to Friday (excluding public holidays), and from 10am to 2pm, Saturday and Sunday.
This depend on which online banking service you use:
For security purposes, you cannot update your registered mobile number online. Give us a call on 0818 50 24 24 or +353 1 212 4101 and one of our dedicated agents will assist you in updating your mobile number. Lines are open from 9am to 5pm Monday to Friday (excluding public holidays), and from 10am to 2pm, Saturday and Sunday.
Find more information on PSD2 and Strong Customer Authentication.
Remember, PTSB will never call, email or text you asking for your account details, your Open24 number, Internet Password, Personal Access Number (PAN), Visa Card CVV number, or One Time Passcode. If you ever get an unsolicited phone call, email, text message or pop-up asking for any of these please contact us on +353 (1) 669 5851. Lines are open 24 hours a day, 7 days a week.
