Welcome to PTSB Asset Finance | What happens next? | Former Lombard frequently asked questions | Repayments to your agreement | Useful contact details | Enhanced Customer Support
We are delighted to say we are now open for business as PTSB Asset Finance following the transfer of the asset finance business of Ulster Bank Ireland DAC, trading as Lombard to PTSB, trading as PTSB Asset Finance.
PTSB Asset Finance will continue to offer the same products and services that were available to you before the transfer and we are here to provide you with any support you may need to keep you moving in the right direction. Our experienced and dedicated colleagues are committed to continuing to deliver exceptional customer experiences to you.
This page will help guide you with useful contact details, some key information you may need to take action on, additional supports available, helpful answers to frequently asked questions and details on other PTSB products and services that you might want to avail of.
In the weeks following the transfer, you will receive a letter and booklet from us confirming that your Lombard agreement has transferred to PTSB Asset Finance. This letter will include important information and possible actions you may need to take with regards to payment instructions as well as other guidance to help you through your transition to PTSB Asset Finance.
Please ensure to read each page of your letter and booklet carefully to understand how this move affects you and retain both the letter and booklet for future reference. The booklet is also available to download here.
We have compiled some frequently asked questions that will help you get more informed about what it means to be a PTSB Asset Finance customer.
Read our FAQs
It is important that you keep up your repayments as per your Agreement(s). Depending on how your repayments are currently structured, please take note of the following information and possible actions you may need to take:
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What action do you need to take? |
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| Repayment via direct debit |
This method will remain in place after the transfer date and will continue to be used to make repayments as per your Agreement(s). No action is required by you. In due course, PTSB Asset Finance will amend the direct debit name that appears on your bank statement (the ‘creditor identifier’) to refer to ‘PTSB Asset Finance’ rather than Lombard. |
| Repayments via non-direct debit methods |
The most efficient and hassle free way to make your repayment is via direct debit. You can set one up by downloading a direct debit mandate. Complete the form and post it back to: PTSB Asset Finance, 56-59 St. Stephen’s Green, Dublin 2. As you are repaying your Agreement(s) by standing order or electronic funds transfer (EFT) and if you wish to continue repaying by this manner, action is required:
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To contact us about specific services relating to your Asset Finance agreement transfer, please use the contact details below.
If you have an unresolved complaint with Ulster Bank at or after the transfer date, these will remain with Ulster Bank who will be in touch with you to follow-up on your complaint. You can contact Ulster Bank directly on 1800 200 162 or on +353 1 709 2042 if calling from abroad.
If you need to raise a new complaint relating to the products or processes of PTSB Asset Finance, please contact 0818 818 700. Alternatively, you can complete and submit an online complaints form.
For General Asset Finance queries
For Arrears Support
We know that over the course of our lives our needs and circumstances will change and as such we understand that various customers may require additional support. We want to assure our customers that regardless of your circumstances your financial wellbeing is our utmost priority.
As your asset finance agreement has now moved to PTSB, you or the person you have nominated as your Authorised Third Party, might want to talk to us about any additional care or support you will require. For more information on the support we can offer, please visit our Enhanced Customer Support page.
