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Document Upload Hub

The letter P for PTSB carved out in a slate of black marble

Upload Documents

Please select the relevant Uploader to provide your documents

Mortgage

If you have applied for your mortgage through our Direct Mortgage Channel, you can upload your documents here.

Term Loan

If you have applied for one of our Personal Loan products, through our Direct Channel, you can upload requested documents here.

Credit Card

If you have applied for our ICE Visa Credit Card, through our Direct Channel, you can upload requested documents here.

Current Account

You can upload Proof of Address documents related to your Explore Account application here

Overdraft

If you have applied for an Overdraft, through our Direct Channel, you can upload requested documents here.

Standard Financial Statement

Please upload any relevant standard financial statements here, as requested by your advisor.

Customer Due Diligence Document Uploader

If you have received correspondence from us as part of our Customer Due Diligence Process, you can upload the requested documentation here

Important information

Remember, PTSB will never ask you to update or reconfirm your security credentials via pop up, text message, email, unsolicited phone call or any other online communication.

Your Bank will NEVER:

  • Ask for your full PIN.
  • Ask you for your online banking passwords over the phone or via email.
  • Ask you to email or text personal or banking information.
  • Send an email with a link to a page that asks you to enter your online banking log-in details.
  • Ask you to authorise or transfer funds to another account.
  • Ask you to carry out a test transaction online.
  • Provide banking services through anything other than the bank’s official apps.

If in doubt:

  • STOP, THINK and CALL your Financial Institution on the number on the Debit/Credit Card issued by your Bank immediately.
Help & Support

Need help? Our Help & Support section is full of useful information to help you make the decisions that are right for you.

Online Banking Help

Got a question about Open24 Online Banking? Check out our Online Banking Help and Support section.

PEP Customer Due Diligence

If you are a PEP or RCA customer this application allows you to digitally complete and submit the PEP Customer Due Diligence online.

Ongoing Customer Due Diligence

This application allows you to digitally complete and submit the Ongoing Customer Due Diligence Form online.

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