A guide to moving your Current Account & Credit Card

To be eligible for a Credit Card you need to be:

• Minimum age 18 years old
• Resident in the Republic of Ireland
• Have a minimum of six months continuous employment

Documents you will need

To keep things official, there are just a few documents we will need from you.

For both products:

• ID verification, like your passport
• Address verification, such as a utility bill
• Information about your non-Irish tax residency (where applicable), including Tax Identification Number(s)

For your Credit Card:

• Your PPSN
• Proof of Income such as your last 3 months bank statements / recent payslip. If you‘ve been in your current job less than 12 months, you will need proof of employment permanency
• Proof of Immigration status if you are not an EU citizen.

Please see here for more information on each of these required documents.

Please Note: not all applications are the same and additional information may be required in certain circumstances. We’ll let you know as soon as possible if we require further information.

Apply in app

You can apply for PTSB's award-winning Explore Account by downloading the PTSB app and selecting the “Current Account Application” icon and following the instructions.

To apply in app you have to be over 18, a resident in the Republic of Ireland and be a:

• New or existing PTSB customer opening a sole Current Account in your own name
• New PTSB customers opening a Joint Current Account*

*If one or both of you are already customers with PTSB, you will need to attend a PTSB branch to open your account. We are working hard to bring Joint Current Account opening to the app for our existing customers soon.

Find out more about the Explore Account.

Opening a Joint Current Account in-app?

Step 1: Customer 1 starts the application, provides their basic information and uploads documents to verify their identity and is asked to invite Customer 2 to join the application

Step 2: Customer 2 receives an email invite to join the application, provides their personal details and uploads their documents to verify their identity.

Step 3: Once Customer 2 completes their step, Customer 1 is notified to log back in, review and submit the full application.

Find out more about the Explore Account.

Once your Current Account is active you will need to register for Open24 Online Banking. When you open your account in-app we will send you a text to complete your Open24 registration. You will need to complete this step before you apply for your Credit Card in-app. Find out more about Open24 Online Banking here.

Apply in app

Once you are registered for Open24 Online Banking, you can select the “Credit Card Application” icon on the PTSB app and follow the instructions to submit your application.

*Government Stamp Duty of €30 applies to Credit Cards annually.

Move funds to your new Current Account. Once your new account is open, you can lodge money, either as an Electronic Funds Transfer (EFT) or at a PTSB branch.

Next, choose a way to switch your Current Account that suits you. You can either choose to self-switch or use the help of our switching team.

If you apply in-app, and we require any documents in order to progress your application we will ask you to upload them and provide you with a link. We will update you on your application via SMS. If we need to confirm anything with you, we will contact you by phone so keep an eye out for our call.

Apply over the phone

Once you are approved for your Credit Card, you can then request a Balance transfer. You can call us on 0818 837 408 or 01 212 4022 to apply.

You will need to provide us with:

• The name of your old bank.
• Your 16 digit Credit Card number.
• The balance transfer amount – this is the closing balance of your Credit Card with your existing provider. You will need to confirm this with them to ensure any interest, fees & charges due, are accounted for.

Find out more about the ICE Visa Credit Card.

Once the Balance Transfer is complete, you need to contact your old provider to close your Credit Card account.

Close your old account

When your incoming credits and outgoing payments are updated and in order, it's time to close your old account and start making the most of your new PTSB account. 

Transfer remaining balance

Don’t forget to transfer any remaining balance from your old account to your new account.

Once you are approved

• We will contact you to let you know.
• Your card will issue in 5-7 working days and your PIN number for your card in 3-5 working days.

Activate card

• When you receive your card, you will need to activate it before you can start using it for purchases. You can activate your card through your Open24 online banking on desktop or laptop when you log in.
• When you are activating your card online you will be asked to complete additional security steps (i.e. you will receive an SMS with a one-time password and you will be asked to enter 3 random digits from your 6 digit Personal Access Number PAN).
• If you need any help you can call us on 0818 211 611 (or +353 1 212 4865 from abroad)
• Contactless will be available once you perform a chip and PIN transaction at an ATM or a retailer.

• After you have activated your Credit Card with us, you can close your old account.

How do I pick when to start moving my account?
When your new account is up and running, review your old bank account and look for a time on your account that has the least amount of activity i.e. a period where there is no Salary, Other Credits, Standing Orders or Direct Debits. This is normally towards the end of the month.

I don’t have a clear date available to start moving my account, what should I do?
If there are payments going out of your account throughout the month and there are no clear dates to start moving your account, there are a couple of things you can consider for both Direct Debits and Standing Orders:

Direct Debits

• Contact your Direct Debit provider to see if they can change the Direct Debit to a different date to ensure you do not miss a payment; or
• Cancel the impacted Direct Debit with the company directly and make a manual payment for when the payment is due. You will then need to set up a new DD mandate with the company for any future payments from your new PTSB account. 

Please note: This option (cancelling), will not be possible for all companies and will need to be checked with the business the Direct Debit is for e.g. cancelling a DD on your Life Assurance or Health Insurance may be considered a break in your contract and it could impact your cover.

Standing Orders

• Amend the date the SO is due to be debited from your old account.
• Cancel the SO and make a manual payment. You can then set up a new SO on your new PTSB account through Open24 online banking on desktop.

Please note: As per above, you would first need to confirm this does not impact any Terms you have agreed to e.g. you may have an SO set up as a loan repayment.

How do I set up Apple Pay?
Getting set up is simple, click here for the steps on how to add your new card to Apple Pay.

How do I set up Google Pay?
How you set up Google Pay on your new card is outlined here. 

What is Open24 and why do I have to register?
Open24 is the name of our online banking service. You can access your online banking on desktop at Open24.ie or by logging in on your mobile phone via the PTSB app.

You can view your balance, recent transactions and so much more. Our Online Banking page will provide you with more information.

When you open your account in-app, once it is active you will receive a text to prompt you to return to the app and complete your registration.

What will my credit limit be?
A credit limit is the maximum limit that you can spend on your card. You will be asked when completing your application for the amount you want to apply for. Your credit limit will vary based on your income and other borrowing commitments that you have.

We’ll let you know what your limit is when we approve your application. The minimum credit limit you can apply for is €1,000 and the maximum is €30,000.

Can I open a joint Credit Card?
No, PTSB do not offer joint Credit Cards, however you can add an “authorised” user to your Credit Card account.

How do I add an authorised user?
You can nominate another person to be an authorised user on your Visa Credit Card account. They’ll get a card and will be able to use your account.

You will have to attend the branch with the person you want to add as an authorised user, you can make an appointment by contacting us on 0818 50 24 24, Monday to Friday (excluding bank holidays) 9am to 5pm and 10am -2pm Saturday and Sunday.

You’ll be referred to as the “Primary Cardholder” or “Principal Cardholder” with the authorised user referred to as the “Secondary Cardholder” or “Authorised User.”

The Authorised User shares the credit limit that you’ve been assigned. They are not given an additional limit.

We issue only one monthly statement per account – this will show both the name of the Principal Cardholder and the Authorised User.

Authorised Users have restricted access to the Visa Credit Card account – they cannot request any changes to the account, apart from card cancellation and replacement.

The Principal Cardholder must activate the Authorised User’s card. Principal Cardholders can activate the card through their Open24 online banking. Please note that activating the Principal Cardholder’s card will automatically activate the Authorised User’s card.

How do I set up Apple Pay?
Getting set up is simple, click here for the steps on how to add your new card to Apple Pay.

How do I set up Google Pay?
How you set up Google Pay on your new card is outlined here.