Complaint Form

1. Your details

First name:

Surname:

Date of birth:

Address line 1:

Address line 2:

Address line 3:

Mobile phone number:

Do you consent to being contacted Monday to Friday between 9am and 5:30pm regarding your complaint? Yes No

Are you a PTSB customer? Yes No

Enter your Open24 Number:

2. Your complaint

Is your complaint about a product or a service? Product Service

Is your complaint in relation to a product or a service?

Describe the experience that has not met your expectations:

What would resolve this for you?

Have you raised this with us previously? Yes No

3. Special Category: Personal Data

If your complaint includes information classified as special categories of personal data (i.e. data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, or data concerning health, sex life or sexual orientation) and/or information relating to criminal convictions/offences, we will need your explicit consent before we can process such data (e.g. to consider this information when assessing your complaint). If you consent to us processing this data in relation to your complaint, please tick.

Yes I consent I do not consent

4. Security Check

Ensure you're using a secure network/device to protect against your data being cached.

Complaint Form

1. Your details

2. Your complaint

3. Special Category: Personal Data

4. Security Check

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Have a general query?

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Have a general query?

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Have a general query?

Find your nearest branch

Have a general query?

Find your nearest branch

Have a general query?

Find your nearest branch

Have a general query?

Find your nearest branch

Complaint Form

1. Your details

2. Your complaint

3. Special Category: Personal Data

4. Security Check

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