At PTSB, we want every customer to have a great experience with our products and services. We design and review our products and services with accessibility and inclusion in mind, using sensory channels such as visual and audio features. Whether you rely on a screen reader, need the assistance of captions, or prefer different ways to interact with us, we are here to support you. Accessibility matters to us, and it is something we are always working to improve.
The European Accessibility Act (EAA) 2025, comes in to force from 28 June 2025 and brings with it a new set of requirements specifically around the accessibility of products and services in Ireland and the European Union. This includes making banking services more accessible and inclusive for everyone, including people with disabilities. We are fully committed to meeting the EAA standards and continuously improving the accessibility of our services for our customers.
The EAA applies to the banking sector. For PTSB this includes areas such as:
The Web Content Accessibility Guidelines (WCAG 2.1 Level AA) defines requirements for designers and developers to improve accessibility to make content more accessible to everyone, especially for people with disabilities. We are compliant with these guidelines.
Our website is compatible with screen readers, keyboard navigation, font, colour and contrast adjustment. This includes requirements such as providing text alternatives for non-text content, ensuring sufficient contrast between text and background colour, and making all functionality available from a keyboard. The PTSB App aligns to the same accessibility standards as our website. Read more about accessibility advice.
ATMs and self-service quick banking machines now have a speech guidance feature through headphone jacks, which help visually impaired users navigate their transactions privately.
We are proud to have partnered with AsIAm to create accredited Autism-friendly in-Branch experiences available in a number of our Branch locations. Read more about our Autism-friendly branches.
Our Branch locator provides information on accessibility features such as wheelchair access, signage, assistive technology in branches, ATMs, and self-service quick banking machines.
If you would like information on accessibility features in our bank branches, use our Branch Locator.
At PTSB, we enable communication with all our teams through a selected interpreter or a family member that knows sign language.
How to use an interpreter:
Branch staff will assist you with completing the form and answer any questions or concerns that you might have.
Alternatively, delegate someone to contact our Enhanced Customer Support line on 0818 818 721 or +353 1 655 0581 (from abroad). Lines are open from 9am to 5pm Monday to Friday (excluding Bank Holidays).
View Hearing Inclusive Support guide.
For contact details relating to accessibility enquiries, see Enhanced Customer Support information.
You can also visit any of our branches. Find your nearest branch and opening times.
Support chat is also available in the PTSB App. Learn more about Support Chat.
Bank letters, brochures and statements are available on request in formats which work with assistive technology and e-readers. If you have issues in accessing your letters, brochures or statements, please contact us on our Enhance Customer Support line at 0818 818 721 or +353 1 655 0581 (from abroad). Lines are open from 9am to 5pm Monday to Friday (excluding Bank Holidays).
If you are not satisfied with our initial response to your accessibility enquiry, and wish to make a complaint, we want to know. We value your feedback and are committed to continuously evolving our banking services for a better banking experience for you. There are several options to voice your concerns, Learn more information on how to make a complaint.
