Once you’ve frozen your card, there are a few important steps to take to ensure the security of your accounts.
Check your transactions over the coming days, as they may not appear instantly. Stay vigilant and monitor your account and credit cards regularly for any signs of unauthorised activity. Familiarise yourself with the most common unrecognised transaction types and merchant's names.
If you notice any suspicious transactions while your card is frozen, call us immediately on 1800 687 687 or +353 1 212 4290 (from abroad). Lines are open 24 hours a day, 7 days a week. Your call provider may charge you for this call.
Alternatively, visit the Visaeurope website to find the free phone number for the country that you are in.
Depending on the circumstances surrounding the card freeze, make sure your account information and contact details are up-to-date by logging into your account on Open24 Online Banking.
View our guide on how to check or update your personal details on Open24.
Take the time to learn about common scams, phishing techniques, and identity theft prevention. Being informed can help you recognise and avoid potential threats in the future.
While your card is frozen, it will affect both your physical and digital card. It can no longer be used for in-store, online transactions, or ATM transactions. However, existing subscriptions and refunds will still be processed. Your standing orders, monthly bills and direct debits will be charged to your account as usual.
Putting a freeze on your Joint Account Debit Card will not freeze the account from being used and the joint owner of the account can still use their card to make transactions.
As a primary cardholder, if you freeze your Credit Card which has a secondary cardholder, both cards will be frozen.
If you believe your card has been lost or stolen, you can replace your Debit Card in the PTSB App.
For Credit Cards, call us immediately on 1800 687 687 or +353 1 212 4290 (from abroad) to cancel your card and order a replacement. Lines are open 24 hours a day, 7 days a week. Your call provider may charge you for this call.
A replacement card will take 5 to 7 working days.
There is a €5.00 charge for a replacement Visa Debit Card and Visa Credit Card due to being lost/stolen.
When you freeze or unfreeze your card, the change takes effect immediately. Learn how to freeze and unfreeze your card.
