We’ve listened to customer feedback, and soon you will be able to receive some letters about your banking faster and more sustainably, by email instead of post.
Read on, and we’ll explain how this will work, hopefully answering any questions you might have.
Digital Correspondence is the process of receiving some documents, notifications and communications by email instead of through paper mail. From 23 of June 2025 customers will be able to receive some letters and documents faster, and more sustainably, by email instead of post. Over time, more letters will be added, and we will also start to send documentation to your Online Banking or PTSB App.
We are gradually introducing Digital Correspondence as an alternative to paper letters sent by post. At first this will only be for certain letters or documents, and you will still receive other communications from us by post.
If you have been notified of your registration for Digital Correspondence, you don’t need to do anything.
If you have a different email address you would like us to send emails to instead, please update your email address.
Let us know how you’d like to receive your correspondence by:
You can switch back to receiving these emails by post at any time by contacting us.
As part of the Digital Correspondence rollout, certain letters and documents will be sent by email. These include:
For more information on Digital Correspondence, find an answer.
To stay updated on future Digital Correspondence rollouts and other important banking updates, please ensure we have your correct email address. By updating your email address, you'll also receive relevant service updates about your everyday banking a few times a year.
Here's how you can update your email:
Remember, PTSB will never email you asking for: your account details, your Open24 number, Internet Password, Personal Access Number (PAN), your Visa Card CVV number or One Time Passcode.
