A Statement of Fees provides you with an overview of all the fees incurred for services linked to your Current Account. It also informs you about any interest you may have paid or earned during the period of the statement. The Statement of Fees is issued annually in October. Current account customers who are registered for eStatements will receive their Statement of Fees by 31 October, which can be viewed within the eStatements section on the PTSB App and Open24 Online Banking. Current account customers who are not registered for eStatements will receive their Statement of Fees via the post.
Your Statement of Fees will display fees, interest paid and interest earned for the period of the statement. You will be able to see how many times you used a particular service and the cost associated with it. Please note that the Statement of Fees will incorporate fee exemptions but it will not contain the specific exemptions details. We recommend you visit the fees and charges section for more information on exemptions.
Your Statement of Fees will be produced annually each October for the previous 12 months and covers the period from 1 October to 30 September each year.
The Statement of Fees will be issued on a phased basis throughout October each year. If you are registered for eStatements your Statement of Fees will be available by close of business on 31 October. If you receive postal statements and haven’t received your Statement of Fees within 5 working days of 31 October, please call our Open24 help line on 0818 50 24 24 or +353 1 212 4101 or drop into your local branch to ensure your correspondence details are correct.
The fees and interest outlined in your Statement of Fees have already been debited from your account. The Statement of Fees displays the fees that have been applied on your account, along with the interest paid and interest earned for the specified period.
For more information on your fees, charges and interest, please See our Terms & Conditions and our Personal & Business Banking Charges booklet.
Under the European Union (Payment Account) Regulations 2016, all financial institutions must provide personal customers with this document annually to detail clearly how their fees are charged, and to make it easier for customers to compare fees between financial institutions.
If you currently receive your statement through the post, you will receive your Statement of Fees in the same manner. For all customers registered for eStatements, your annual Statement of Fees will be available on the PTSB app and through Open24.ie where you view your eStatement.
If you would like to receive an electronic version of your Statement of Fees online, you will need to sign up for eStatements. By doing so, going forward, all of your future Bank Statements will be available online on the PTSB app or through Open24.ie and will no longer be posted out to you. To find out more about signing up for eStatements, please see here.
If you are registered for eStatements and didn’t receive the email notification, first check your spam or junk email folder. If the email isn’t there, verify that the email address on file is correct by:
If your email address is correct, click “Back” and phone the Open24 help desk on 0818 50 24 24 or +353 1 212 4101 to notify us that you did not receive the email notification.
If your email address is incorrect, you can enter your valid email address and update it.
eStatements are a convenient and sustainable way of receiving your statements. If you have opted to receive your statement this way, your Statement of Fees will be available through the PTSB app or through Open24.ie.
It’s important to us that you are kept up to date on your Current Account activity. Under the European Union (Payment Account) Regulations 2016, we are required to provide customers with a Statement of Fees annually.
If there has been any fees and/or interest applied on your account within the specified period on the Statement of Fees, then we will issue you a final Statement of Fees in the post upon account closure. You will not receive any further Statement of Fees on this account.
You can only order a copy of the Statement of Fees for the previous period, i.e. issued in the October prior. Older Statements of Fees will no longer be available.
The Statement of Fees is generated for all current accounts on a phased basis throughout October annually. The Statement of Fees for one account may be generated before others, but it will be issued for all accounts by 31 October.
With effect from 6 December 2021, all newly issued Statements of Fees on Open24 Online Banking or via the PTSB App will be available for up to 2 years from the issue date for open accounts. Statements of Fees issued prior to 6 December 2021 are no longer available.
If you close your account, you lose access to any documents held on Open24 Online Banking and via the PTSB App in relation to that product. We always recommend you download and save your eStatements and Statements of Fees to your password protected personal device to ensure future ease of access.
Your Statement of Fees will not display any refunds. Therefore, a charge that you were refunded will still appear on your Statement of Fees. We recommend reviewing your account statement to verify if the fee was refunded to the account.
The Statement of Fees details all the fees applied over a 12 month period, you may need to refer to your statement to see when the fee was charged and if it was applied correctly.
If you would still like to query the fee you can call into a Branch or phone the Open24 help desk on 0818 50 24 24 or +353 1 212 4101.
