We have compiled some Frequently Asked Questions below that will help you get more informed about what it means to be a PTSB Mortgage Loan customer. Please select the most relevant FAQ section in the box below that relates to your specific query.
Help and Support | Loan Application in Progress | Making Payments on your Loan | Managing Your Loan | Products & Services that impact my Loan | Your Loan Transfer | Your Mortgage Rate
Yes. Any arrangements you have on your loan will not be impacted. Your loan continues to be governed by the provisions of the Consumer Protection Code (2012) and/or the Code of Conduct on Mortgage Arrears (2013). PTSB will always contact you in advance of any proposed changes to arrangements you have on your loan.
No action is required by you. The direct debit in place on the transfer date will continue to be used to make payments to your loan. In due course, PTSB will amend the direct debit name that appears on your bank statement to refer to ‘PTSB Mortgage’ rather than to Ulster Bank.
However, if you are in the process of changing your Current Account to another banking service provider (i.e closing your Current Account with Ulster Bank) and updating your direct debit – talk to us to ensure we have the correct details set up for you.
You can set up a new direct debit by downloading the form labelled “Direct Debit Form for Former Ulster Bank Mortgage Customers” here.
Complete the form and post it back to: Mortgage Operations Department, PO Box 13505, Shannon, Co. Clare.
Yes. You will need to amend or cancel the existing standing order and set up a new standing order for each loan account number you have. If you had sub-accounts with Ulster Bank, these will now be assigned individual account numbers. This means that each individual assigned account number will require a separate standing order to be set up for the monthly payment amount. Please use the PTSB details below:
o BIC: IPBSIE2D
o IBAN: IE81IPBS99073270004628
o Payee Reference: This is your new PTSB Mortgage number. If you have not yet received your loan migration letter containing this, please call us to obtain your new number(s).
The most efficient and hassle free way to make your repayment is by direct debit. You can set one up by downloading the form labelled “Direct Debit Form for Former Ulster Bank Mortgage Customers” from the PTSB website here.
Yes, if you pay your loan through EFT, you will need to amend the payee details on your online banking so payments are paid into your Mortgage account. If you had sub-accounts with Ulster Bank, these will now be assigned individual account numbers. Where you save the payee details in your online banking, you should set up a new beneficiary for each loan account, this will ensure payments made are directed to the intended loan. It is important when setting up the PTSB Payee bank account “IE81IPBS99073270004628” that the Payee reference cell is populated with your new “PTSB Mortgage Account Number”. Each loan will require an individual beneficiary set up. This is to ensure we can correctly allocate your payment to your loan account without delay.
- BIC: IPBSIE2D
- IBAN: IE81IPBS99073270004628
- Reference: This is your new PTSB Mortgage number. If you have not yet received your loan migration letter containing this, please call us to obtain your new number(s)
The most efficient and hassle free way to make your repayment is by direct debit. You can set one up by downloading the form labelled “Direct Debit Form for Former Ulster Bank Mortgage Customers” from the PTSB website.
You will need to complete your lodgement at your closest PTSB branch with cash desk facilities. Details of these branch locations can be found here.
The most efficient and hassle free way to make your repayment is by direct debit. You can set one up by downloading the form labelled “Direct Debit Form for Former Ulster Bank Mortgage Customers” from the PTSB website.
If you are currently in the process of closing the Current Account from which your loan is paid, you will need to update your direct debit to ensure your new Current Account details are on record. Start this process by completing the direct debit mandate form labelled “Direct Debit Form for Former Ulster Bank Mortgage Customers” which can be found here.
Complete the form and post it back to: Mortgage Operations Department, PO Box 13505, Shannon, Co. Clare.
Yes. While paying by cheque is a least efficient payment method due to the timing for processing and clearing, it is still possible to lodge a cheque to your Mortgage account after it transfers to PTSB by calling into your local branch.
If you cannot call into a branch, you can post to:
PTSB
Mortgage Operations
56-59 St Stephen’s Green
Dublin 2
Ireland.
Cheques must be payable to PTSB, and if posting you must include the account number you wish us to lodge the cheque to. Please allow sufficient time for the cheque to reach us for processing.
If you have a flexible repayment option in place on your Ulster Bank Mortgage, such as a payment holiday or an overpayment, this arrangement has transferred with your loan and the terms and conditions of that arrangement will be implemented and honoured by PTSB.
For your future needs, PTSB offer a range of flexible repayment options to our loan customers. To find out more about these, please contact us directly on 0818 200 120 or 061 232 717 open 9am to 5pm Monday to Friday (excluding Bank Holidays).
If you are making regular overpayments or once-off/lump-sum overpayments, please note, your statement will reflect the overpayment at transfer date. If you are using a direct debit to pay this, you do not need to take further action. However, if you make this payment by standing order, this will need to be reflected in your standing order amendment.
If you are making regular overpayments or once-off/lump-sum overpayments, please note, your statement will reflect the overpayment at transfer date. If you are using a direct debit to pay this, you do not need to take further action. However, if you make this payment by standing order, you will need to amend or cancel the existing standing order and set up a new standing order for each loan account number you have. If you had sub-accounts with Ulster Bank, these will now be assigned individual account numbers. This means that each individual assigned account number will require a separate standing order to be set up for the monthly payment amount. Please use the PTSB details below:
- BIC: IPBSIE2D
- IBAN: IE81IPBS99073270004628
- Payee Reference: This is your new PTSB Mortgage number. If you have not yet received your loan migration letter containing this, please call us to obtain your new number(s).
If you would like to apply for a payment break, you will need to complete the flexi options form, accessible here and return to the Mortgage Operations Department at PO Box 13505, Shannon, Co. Clare.
Alternatively, you can visit your nearest branch or call the Mortgage Operations Department on 0818 200 120 or 061 232 717, open 9am to 5pm, Monday to Friday (excluding Bank Holidays).
Should you need to pay a missed payment on your loan, contact our Arrears Support Unit as soon as possible to make a payment over the phone and talk to a member of our team. If you’re finding it difficult to keep up with your loan repayments, we are here to help on 0818 200 120 or +353 061 232 717 open Monday to Friday 8:45am to 6pm (excluding Bank Holidays).
As a PTSB customer you will still be able to avail of the 10% overpayment option previously offered to you by Ulster Bank, even if you have not availed of the option prior to the transfer of your loan. Please contact our Mortgage Operations Department to discuss this option as there are a variety of ways to make a lump sum lodgement. Although the overpayment calculator previously provided by Ulster Bank is no longer available, our team are on hand to support you with calculations over the phone on 0818 200 120 or +353 061 232 717, Monday to Friday, 9am to 5pm (excluding Bank Holidays).
Support and guidance for you as a new PTSB Mortgage Loan customer.
