If you have not received your goods or services, follow this guide to raise a dispute.
If you've experienced a problem withdrawing cash from an ATM such as not receiving the money you requested, or receiving the incorrect amount, follow this guide to raise a dispute.
If you paid for goods or services that aren't as described at the time of purchase or are defective, follow this guide to raise a dispute.
If a company is charging your Visa Debit or Credit Card for regular payments and you wish to cancel the subscription, we're here to help you raise a dispute.
If a merchant has promised you a refund that hasn't been processed, you can raise a credit not processed dispute, follow this guide to raise a dispute
Should you identify a transaction on your statement that you have not authorised and which you suspect to be fraud, call our Fraud Department on +353 (1) 669 5851. Lines are open 24 hours a day, 7 days a week.
