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Mortgage Repayment Support

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How to get started

We understand for a number of different reasons, falling behind on your mortgage repayments can happen. If you are having trouble meeting your mortgage repayments, or are worried that you may have trouble in the future, we can help.

 

How to get started

Contact us

If your circumstances have changed, or for whatever reason you think you’ll find it difficult to meet your required mortgage repayments, we're here to help.

Call our dedicated team on 1800 855 010 or +353 21 601 3800 (from abroad) and someone will be able to assist you with your mortgage concerns. 

 

List of key contacts

Make a payment to your Mortgage Account

Get more information on making a payment to your Mortgage Account.

Learn more Fill out payment form

Standard Financial Statement (SFS)

We are committed to supporting you to meet your mortgage obligations. Find more information about the Standard Financial Statement (SFS) and how and why to complete it.


Learn more Complete online form Upload documentation

Alternative Repayment Arrangements

Learn about alternative repayment arrangements including assurance, insurance, credit ratings and more.

 

Not co-operating borrowers

It is essential that you co-operate with PTSB in relation to your current financial situation and we are here to help with this. Find out how you may become classified as a not co-operating borrower.

 

Important regulatory information

Important information you should know relating to arrears, unpaid direct debit charges, legal proceeding cost estimates, variable rate loans, interest only mortgages, and more. 

 

Appeals and complaints

We are committed to dealing with any appeals or complaints as swiftly and fairly as possible. Our dedicated team want to hear from you.

 

Mortgage Arrears Resolution Process guide

Download our Mortgage Arrears Resolution Process (MARP) guide.

BPFI guide

If you’re struggling to meet your mortgage or other loan repayments, visit the Banking & Payments Federation Ireland (BPFI) website for further information, or download their helpful guide.

Abhaile guide

Download information on free mortgage arrears support from Abhaile.

MABS

Download Money Advice and Budgeting Service (MABS) information and contact details.

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