Changes introduced under the Payment Services Directive 2 (PSD2) offer you greater control over your data, giving you the option to securely share your online payment account information and make payments directly from your payment accounts by using authorised Third Party Providers (TPP). This is known as Open Banking.
It is important to know that if you do not want to avail of these TPP services, you do not have to. You are always in control. PTSB will never share your information with a TPP unless we have your authorisation.
For full definitions of the above Third Party Providers and payment accounts, please see our General Terms and Conditions.
When completing a transaction with your Third Party Provider, for security reasons, we may ask you to authorise the request and complete authentication.
This can be done in two ways:
PTSB app authentication
Open24 web authentication
For step-by-step guides on what to expect when authenticating these requests, please follow the links below;
The Payment Services Directive 2 (PSD2) is a European Union law that was introduced in January 2018. The changes implemented as part of PSD2 further protect you as a customer against fraud, and keep you safe online when making purchases and when using your online banking services. Find out more about PSD2 here
Strong Customer Authentication (SCA) is an additional security measure that we have introduced, which further enhances your security when banking online or making online purchases, all while reducing the risk of fraud. Find out more about SCA here.
You need a registered device with the PTSB App installed so that PTSB will be able to identify you as a customer. Find out more about installing the PTSB App here.
Find out more about device registration here.
You will continue to authenticate on the existing Open24 Web authentication.
You will continue to authenticate on the existing Open24 Web Authentication
The PTSB App authentication for Third Party Provider requests will be available in version 6.2 or later. To check which version you have installed on your device follow the steps below
You will need to download the new version of the PTSB App to your registered device through the Google play store or Apple app store.
That could be for one of the following reasons:
No, you will continue to authenticate in the existing secure way via Open24 Web Authentication.
If you are giving permission to the Third Party Provider to view data from your personal accounts, then select the Open24 option. If you are giving permission to the Third Party Provider to view data from your non personal accounts, then select the Business 24 option.
Your Open24 online card number will be displayed on the screen. If you select the incorrect option you can cancel out of the journey at any stage. However, once you are advised that you are being redirected back to the Third Party Provider, you cannot cancel at that stage. You can attempt to complete the TPP transaction again and select the appropriate option.
