Welcome to PTSB | What happens next? | Important actions to take | Useful Business contact details | Enhanced Customer Support | Moving your everyday Business Banking
As part of the acquisition of certain elements of the Ulster Bank business in the Republic of Ireland, PTSB has now acquired your Business Direct Loan. We are delighted to welcome you as a new Business Loan customer to PTSB and we are here to support you in whatever way we can. We make it our business to look after you and your business needs.
This page will help guide you with useful contact details, some key information you may need to take action on, additional supports available, helpful Business Banking Direct Loan FAQs and details on other products and services that you might want to avail of.
Our dedicated Business Banking Team is available through our extensive local branch network nationwide, over via our Business24 support service, to assist with the needs of your business and to support your transition to PTSB.
In the coming weeks, you will receive a letter and booklet from us confirming your Business Direct loan transfer to PTSB. This letter will include important information about your rates, payment instructions and your new Account Number(s) IBAN, which will help you manage your Business Loan with us with ease.
The next few weeks will be an important time for you as you familiarise yourself with PTSB. In the coming weeks, you will receive a letter and booklet from us confirming your Business Direct loan transfer to PTSB.
Please ensure that you read your letter carefully to understand how this move affects you and what actions you may need to take and retain both the letter and booklet for future reference.
In the meantime, we’ve summarised below some important actions you will need to take to ensure your loan is repaid in accordance with its repayment schedule and to avoid arrears.
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Repayments for your loan |
Your payment instruction has been impacted as a result of the Loan transfer to PTSB. It is important to take action immediately, if you have not already done so, to redirect your payment instruction for your Loan to PTSB as otherwise, you may miss scheduled payments and this may adversely impact your credit record. Payment by Direct Debit from a non-PTSB Current Account: You need to take action to set up your new direct debit. Please complete a new mandate form labelled Former Ulster Bank SME Direct Debit Mandate’. Also view our Ulster bank Business Direct Customer FAQs. Scheduled Repayments from a PTSB Current Account: You need to take action to set up your new direct debit. Please complete the mandate form labelled ‘Internal Repayment Order Mandate’. If you need further assistance, please contact contact us on 0818 200 100 or +353 1 215 1363, open 9am to 5pm, Monday to Friday (excluding Public Holidays). |
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Life Assurance |
With regards to your Life Assurance policy, depending on your policy you may need to take action to ensure your Life Assurance arrangements are in order. For further details and supports available to you, check out our FAQs on Life Assurance. |
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Business24 Online Banking |
Business24 is PTSB’s dedicated online and telephone banking service. Separate to PTSB’s Open24 service for personal customers, Business24 is a bespoke service for business customers. If you are an existing PTSB business customer, please call us so we can ensure that your migrated Loan is linked to your existing Business24 profile. You can contact us on 0818 200 100 or +353 1 215 1363, open 9am to 5pm, Monday to Friday (excluding Public Holidays). If you are not registered for Business24, find more information to assist you with registration here. Alternatively, view our Ulster bank Business Direct Customer FAQs. |
To contact us about specific services relating to your Business Direct Loan with PTSB, please use the contact details below.
If you have an unresolved complaint with Ulster Bank at or after the transfer date, these will remain with Ulster Bank who will be in touch with you to follow-up on your complaint. You can contact Ulster Bank directly on 1800 200 162 or on +353 1 709 2042 if calling from abroad.
If you need to raise a new complaint relating to the products or processes of PTSB, please contact 0818 818 700. Alternatively, you can complete and submit an online complaints form which you can find here.
Any queries related to existing business account or Business24 please call 0818 200 100 or +353 1 215 1363. Lines open 9am to 5pm, Monday to Friday (excluding Public Holidays)
Please call 1800 855 010 or +353 21 601 3800. Lines open 8.45pm to 6pm, Monday to Friday (excluding Public Holidays) or write to Arrears Support Unit:
PTSB,
56-59 St. Stephen's Green,
Dublin 2,
D02 H489
We want to assure our new Business Banking Direct Loan customers that regardless of your circumstances your financial wellbeing is our utmost priority. As your Business Direct Loan has now moved to PTSB, you or the person you have nominated as your Authorised Third Party, might want to talk to us about any additional care or support you will require.
For more information on the support we can offer, please visit our Enhanced Customer Support page or use the Useful Contact Details section above to contact a member of our team today. Find out more about Enhanced Customer Support.
It is important to note that any Ulster Bank transactional accounts you may have (business or personal current account, savings, deposit, and credit card accounts) have not transferred with your Loan. Should you wish to open a Business Current Account, PTSB can give you the option of applying online. More information on applying online.
Warning: If you do not meet the repayments on your loan, your account will go into arrears. This may affect your credit rating, which may limit your ability to access credit, a hire- purchase agreement, a consumer-hire agreement or a BNPL agreement in the future.
Warning: The entire amount that you have borrowed will still be outstanding at the end of the interest-only period.
Warning: There is no guarantee that the proceeds of the insurance policy will be sufficient to repay the loan in full when it becomes due for repayment.
Missed payment data will be reported to the Central Credit Register (CCR), as required by law, in the legitimate interests of PTSB and the CCR. This may affect your future ability to borrow.
