Rebrand questions | Product questions | Fraud questions | Technical questions
Our rebrand is centred on enhancing your overall banking experience. We’re excited to embark on this journey to better reflect the enhanced position of the Bank in the Irish market and our commitment to serving our customers across Ireland, both in personal and business banking.
While our commitment to providing best in class banking services remains unchanged, you'll notice significant changes to our visual identity, such as our logo, digital channels, social media channels, email address and in time, our physical channels across Retail, Debit and Credit Cards.
We are also changing our trading name to make it more straightforward to pronounce, spell, and recognise.
There will be no change to any of our day to day banking services or processes, opening hours, contact numbers or branch locations. We'll keep you updated with important milestones along the way.
Any changes that may impact customers will be communicated in advance.
In many sectors, including banking, it is common to abbreviate a brand name to make it more convenient – to say, spell and recognise for customers and colleagues.
We will remain Permanent TSB plc from a legal perspective, but in all touchpoints and communications we are trading as PTSB.
Over the coming months, we will begin to gradually upgrade our branches in line with our new identity.
Should any of these upgrades require temporary branch closures, advance notice will be provided. Please bear with us while we roll these changes out to your community.
Customers do not need to do anything as part of this change. Our only ask is that customers bear with us while we roll out the refresh over time, and remain highly vigilant to any potential fraudulent or phishing activities.
Please refer to our Fraud and Financial Crime section of the website, or check out fraud related questions below.
Yes, although our trading name is now PTSB, any Bank Drafts, Chequebooks and other material using our old branding and name will continue to remain valid.
In line with our sustainability charter, we will begin to update these materials to our new branding as stocks naturally deplete.
No, you do not need to change, alter or update any account or personal details as part of this change.
Your physical and digital bank cards (Debit, Credit, Student, Business) will not change to the new PTSB brand identity right away so you can continue to use your existing Permanent TSB card as normal.
We are planning to change cards in 2024 to reflect our new brand identity but we will notify customers and colleagues in advance of this happening.
It is likely that you may notice updated digital cards in your Google or Apple wallet prior to receiving an updated physical card because, in line with our sustainability strategy, we will wait until physical card stocks naturally deplete before beginning to issue updated cards to customers.
No, you can continue to bank as normal. The only changes will be a refresh with our new modern visual identity across our websites, app, and some of our branch network.
Over time, you may see any reference to Permanent TSB change to our new trading name PTSB however there is no impact on your day to day banking, processes or procedures as part of this change.
No, there is no change to your online banking details as part of this change and you can continue to access your online banking as normal through our Open24, Business24, Broker24 and mobile app channels.
You will notice a refresh with a new and modern visual identity and trading name on our digital channels however functionality, usability and log in information will remain the same.
There are no changes to any products or services as a result of this change.
There will be no impact to new or existing product applications. If you are in the process of a mortgage application, you may notice visual differences to the Online Mortgage Portal, however, functionality remains the same.
If you are an existing PTSB customer with a valid email address, you will receive an email communication in relation to this change. There will also be customer messaging in App and on our website.
You should adopt extra vigilance during this period of change. If you are ever concerned about fraud, please contact us on +353 1 669 5851.
Please adopt extra vigilance during this period of change. If you are ever concerned about fraud, please contact us on +353 1 669 5851.
Warning: Remember, PTSB will never call, email or text you asking for: your account details, your Open24 number, Internet Password, Personal Access Number (PAN), your Visa Card CVV number or One Time Passcode. If you ever get an unsolicited phone call, email, text message or pop-up asking for any of these please contact us on +353 (1) 669 5851. Lines are open 24 hours a day.
You will notice our website has changed from www.permanenttsb.ie to www.ptsb.ie. Should you attempt to access www.permanenttsb.ie at any point in the future, you will be automatically redirected to www.ptsb.ie.
Yes, if you are communicating with a staff member via email, any mails sent to @permanenttsb.ie emails will be redirected to @ptsb.ie and colleagues will receive emails as normal.
While incoming emails to @permanenttsb.ie will be redirected to @ptsb.ie, outgoing emails will only come from @ptsb.ie. If you have any concerns about fraud, please contact us on +353 1 669 5851
From Monday 16 October 2023, we will update our app in the Apple and Google Play Stores. If you have not seen a change, you may need to update your app to the most recent version on your device.
If you are having any issues accessing the app, please get in touch with one of our support agents on 0818 50 24 24. 9am to 5pm Monday to Friday (excluding bank holidays).
The App name has changed from Permanent TSB to PTSB in the App Store and Google Play Store. You may need to search PTSB to find the App.
Some customer’s apps will be listed in alphabetical order on their device and, as both the name and icon will be changed, customers may need to look further down their list of apps to locate the new PTSB App.
