How do I use Emergency Cash?
To set use Emergency Cash you must be a PTSB customer registered for Open24 Online Banking. If you have not registered for Open24, follow this guide to get set up.
- Log in to Open24 Online Banking on a desktop, laptop or tablet. Forgot your password?
- Select the menu on the top left corner.
- Select Emergency Cash to an ATM.
- Select the Payment Account, then enter the payee mobile number and network provider.
- Select Continue.
- Choose how much you would like to send (€20, €50 or €100), then select Review payment.
- Read the important information on screen, ensuring careful review of the mobile number you entered.
- Then select Send emergency cash.
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Is there a limit on the number of Emergency Cash transactions I can make?
You can set up an Emergency Cash transaction once a day up to twice in any 31 days.
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Can I change the amount of an Emergency Cash transaction?
Yes, you can choose between three amounts, €20, €50 or €100.
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How much does it cost to use Emergency Cash?
There is a fee of €2 for every Emergency Cash transaction which is withdrawn from the ATM. There is no fee if the funds are not withdrawn.
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Can I use an ATM from another bank for Emergency Cash service?
No, this service only works on PTSB ATMs in Ireland.
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Is there a time limit on an Emergency Cash transaction?
There is a 2 hour expiry on the Emergency Cash withdrawal from the ATM.
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