Google Pay is a secure and easy-to-use mobile payment service that can be used to pay in store, online or in-app wherever Contactless payments are accepted; just look for the Contactless or Google Pay symbol. Google Pay can be used on any compatible device running Android 5+ (Lollipop) or higher.
It enables the use of eligible PTSB cards through most Android phones by leveraging existing Near Field Communication (NFC) technology to make mobile payments.
You can use Google Pay with your:
Your card must be activated prior to registering for Google Pay.
7. Complete, you’re now ready to use Google Pay.
You will be presented with your Digital Wallet Terms and Conditions to review and accept when you first add your card to Google Pay. These Terms and Conditions will be available for you to review at any time
As a security measure, we send a one-time passcode to you by text message. You will verify your identity by entering this code in the appropriate field. In the case of Credit Cards, this code will only be sent to the Primary card holder.
You can complete it when adding your card or you can return to the Wallet to complete your set up by
Yes, once your card has been activated, you can register multiple Visa Debit or Credit Cards and choose which one you would like to pay with at the point of purchase. Don’t forget if you get a new card, you will need to activate it. If you have replaced your card as lost/stolen and already had the previous card added to the wallet, your replacement card will be automatically added to the wallet.
The card image may not be an exact match but this will not impact functionality.
While there are no set fees for using Google Pay, standard fees and charges associated with your Visa Debit and Credit Card will still apply. Please see our Terms & Conditions and Personal & Business banking charges booklet for more information.
Unlike contactless, you can make payments in excess of €50 once you have an available balance. However, not every merchant can support transactions of this value. You will not be asked to input your pin for Google Pay payments. Please note that the daily Current Account transaction limits of €2,500 will apply.
Yes. When you shop at a merchant, Google Pay doesn't send your actual credit or debit card number with your payment. Instead a virtual account number is used to represent your account information - so your card details stay safe.
You will need to report your card as lost/stolen the same way you would for your existing physical card, please see here for further details.
Debit and Credit cards; Once reported as lost or stolen, your card details will be automatically updated and you can continue to use Google Pay on your device whilst your new card is sent to you. Your physical plastic card will remain inactive and must be activated by you; this ensures security is maintained throughout.
If your Debit Card is replaced as damaged or due to natural expiry, you will need to allow up to 2 business days for it to update in your wallet. You will be unable to use Google Pay during this period. Credit Cards will be updated automatically on the same day.
If your device has been lost or stolen contact us immediately on 0818 50 24 24 or +353 1 212 4101 and we can remove cards from your wallet
We recommend that you also register for and use Android Device Manager. This will allow you to find, lock and delete details on your phone if it is lost or stolen. You can enter ‘Find my device’ on Google.com to locate your device.
There no difference between Google Pay and other payment methods, you should consult with the retailer directly to refund a transaction.
No, you do not need Mobile data or Wi-Fi connection to make payments. However, you will need mobile data or Wi-Fi to set up a card on the Wallet and to receive notifications.
You will be able to view your transactions through Open24 or on your Statements. Alternatively, when you open the card in the Google Pay Wallet, you see your latest transaction. Within the transactions tab you will see your last ten transactions completed through the mobile wallet.
You can choose which card to use when you’re about to pay – just open the Wallet app first and select the card you want to use.
For online or in-app purchases, select the Google Pay logo, then 'Cards and billing’ to choose a card.
Below are some helpful tips to keep your device and card secure
If you suspect Fraud on your account, contact us immediately on 0818 50 24 24 or +353 1 212 4101.
First make sure you have available funds to meet the transaction and that the merchant can support Google Pay (especially for limits over €50). Check your device setting to make sure that you have not deleted your wallet details.
For queries about cards or accounts, customers can call us on 0818 50 24 24 or +353 1 212 4101. For any queries related directly to Google Pay, customers can contact the Google Pay online support forum.
If the issue persists please contact us on 0818 50 24 24 or +353 1 212 4101 for further assistance.
