At PTSB we’re evolving for a better banking experience for you. The next step in our evolution is to modernise and launch our new look digital and physical banking cards.
Here’s what to expect:
Your Digital Wallet on your phone will update with your new look Visa Debit Card. You don’t need to do anything; the card will update in your Digital Wallet automatically and you can continue to use the card in the same way as before. Your card number, expiry date, CVV and Open24 numbers all remain the same.
If you’re setting up a new card for the first time, or a card that is not currently in your Digital Wallet, you will also see the new look cards.
Please ensure that your card is activated prior to setting it up in the Digital Wallet. It’s easy to activate your Contactless Visa Debit Card. Just do any one of the following:
Updated digital cards include Personal Debit (including cards linked to our teen and student accounts) and Business Debit Cards. Existing Credit Cards will update with a new look at a later date.
From June 2024 we will start to issue new look physical cards which include design features built on a better understanding of our customers, further enhancing card usability and accessibility.
New physical card features include:
We will start to issue new look physical Debit and Credit Cards on a phased basis from June 2024 to:
If your Debit Card is replaced as damaged or due to natural expiry, you will need to allow up to 2 business days for it to update in your Digital Wallet. You will be unable to use your Digital Wallet during this period.
When you receive your new card, you will need to activate it and update any card-based payments or subscriptions that you may have as you will have a new card expiry date and CVV number.
If you are adding your new card to Apple Pay or Google Pay for the first time, it is important to activate your new card before you add it to your Digital Wallet.
It’s easy to activate your Contactless Visa Debit Card. Just do any one of the following:
Have a question about the rebranding of PTSB's Digital Cards? Learn more.
For your protection, and to prevent criminals from taking advantage of customers during this period, here is a reminder of existing guidance to help keep you safe from potential fraud activity.
See more information and general guidance on fraud and financial crime.
We have added an extra layer of anti-fraud protection to our app to further protect our customers.
This new opt-in feature offers much needed protection against criminals who trick customers into sharing security information by sending deceptive messages with links - something PTSB will never do.
Available on version 10.2 and above.
Warning: Remember, PTSB will never call, email or text you asking for: your account details, your Open24 number, Internet Password, Personal Access Number (PAN), your Visa Card CVV number or One Time Passcode. If you ever get an unsolicited phone call, email, text message or pop-up asking for any of these please contact us on +353 (1) 669 5851. Lines are open 24 hours a day.
